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Submit Service Request
 

SUBMIT A SERVICE REQUEST

The Castilian is dedicated to exemplary customer service.  We offer 24-hour emergency maintenance.  If this is an emergency, please contact the office.  All other service requests may be submitted online using the form below.

 
Resident's Name:  
Room #:  
Phone #:  
Email Address:  
Room in which the service is requested:    
Bedroom  
Bathroom  
     
Describe the issue:
(be as specific as possible)
What is the problem?
What is happening?
How long has the problem been going on?
 
     
**Important:
Does the maintenance person have permissions to enter your room?
 
     
Upload a picture of the issue:
(Note: Maximum allowed size is 2 MB)
 
     
   

 

 

 

 
 
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CONTACT US
Telephone:
512.478.9811
800.334.5320
Fax:
512.476.8003
Address:
2323 San Antonio Street
Austin, Texas 78705
Email:
info@thecastilian.com
Office Hours :
Mon-Fri: 8:30am-7:00pm
Sat: 10:00am-4:00pm
Sun: 12:00pm-4:00pm

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